Warranty Policy – Refurbished Vending Machines

At Highend Vending, we stand behind the quality of every refurbished vending machines we sell. All our machines are carefully tested and certified to meet high industry standards.

We’re committed to providing reliable refurbished vending machines with full warranty protection for your peace of mind.

Warranty Coverage

All refurbished vending machines purchased from Highend Vending include a standard limited warranty which is 18 months from the date of delivery and that covers mechanical and electrical components.

Our Standard Warranty Includes:

  • Comprehensive Parts Warranty: Covers essential components such as motors, sensors, and cooling systems.
  • Technical Support: Access to phone or email assistance from our support team during business hours.
  • Repair or Replacement: If a part fails under normal use within the warranty period, it will be repaired or replaced at no additional cost.

To understand standard business warranty guidelines, visit the Federal Trade Commission (FTC) Consumer Warranties Guide.

Warranty Duration

Our warranty duration varies by machine type and condition:

  • Refurbished Snack, Drink, Combo Machines, Coffee and Smart Vending Machines: 18 months
  • Optional Extended Warranty: By contacting our support team

For more information or to extend your warranty, please visit our Contact Page.

What Is Not Covered

The warranty does not cover:

  • Damage caused by improper installation, misuse, or neglect
  • Unauthorized repairs or modifications
  • Cosmetic damage (scratches, dents, minor wear)
  • Power surges or natural disasters

For detailed return procedures, visit our Refund & Returns Policy page.

Filing a Warranty Claim

To file a warranty claim:

  • Include photos or videos of the issue for quick assessment.
  • Our team will guide you through the process and confirm repair or replacement within 7–10 business days.

For shipping-related concerns, see our Shipping Policy.

Extended Warranty Options

Customers may purchase an Extended Warranty Plan that provides coverage beyond the standard warranty period. Extended plans include:

  • Priority repair or replacement service
  • Discounted parts and labor
  • Dedicated technical support

To learn more about warranty laws and extended protection, you can visit the U.S. Consumer Product Safety Commission.